Excerpt From Summary of Thomas Erikson's Surrounded By Idiots
#1
You can never know exactly what your audience will understand from what you say, but you can adjust your words and body language to how your audience would like to be treated, which will help you become a more effective communicator.
#2
Understanding another person’s behavior and communication style helps you predict how they might react in certain situations, which in turn allows you to better connect with them.
